1. 14-Day Free Trial & Subscription Terms
By accessing or using Emplora HQ (https://www.emplorahq.com) and associated corporate subdomains (company.emplorahq.com), you agree to be bound by this Master SaaS Agreement. Every subscribing organization begins with an unrestricted 14-day free trial granting full access to all features with zero setup fees or credit card requirements.
2. Dedicated Tenant Subdomain Provisioning & Acceptable Use
Subscribers receive a dedicated, branded workspace hosted at a designated subdomain (e.g., yourcompany.emplorahq.com). Subscribers agree to use Emplora HQ strictly for legitimate organizational human resources, attendance tracking, document issuance, and payroll operations. Reverse engineering, security penetration probing without authorization, or spamming is strictly prohibited.
3. Flat-Rate Pricing & Zero Per-Seat Markups
Emplora HQ provides predictable flat-rate subscription billing (Starter, Growth, Business) rather than punitive per-employee per-month seat fees. Subscriptions renew automatically on a monthly or annual basis unless canceled prior to the renewal date via the self-service subscription settings.
4. Customer Data Ownership & Confidentiality
The customer retains sole and exclusive ownership of all proprietary data, employee directories, payroll records, and intellectual property uploaded or generated within their tenant partition. Emplora HQ will never sell, rent, or commercialize customer employee data.
5. High Availability SLA & Cloud Reliability
Emplora HQ guarantees a 99.98% High Availability Uptime SLA for core tenant workspaces and ESS portals, backed by automated geo-redundant backups, failover systems, and 24/7 infrastructure monitoring.
6. Cancellation, Termination & Data Portability
Subscribers may cancel their subscription at any time without lock-in or cancellation penalties. Upon cancellation, organizations retain full export rights to download their complete employee database, historical payslips, and attendance archives in standard CSV format.